WARRANTY ONLINE - THE SOLUTION

Warranty Online is an integral solution targeting the aftersales support and service.
Warranty Online is able to support numerous product types in various industries - Automotive, Construction, Material Handling and Aerial Equipment, Industrial Machinery. This system is ideal for businesses that are looking for a simple and cost effective solution they can implement in a short period of time.


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FEATURES

Warranty Online will bring your business closer to your customers and enhance your distributor relationships. Its main features are fleet management, warranty registration, warranty claims, WRPO, RMA, parts, post-warranty processing and many others preloaded or customer specific features, data interchange with ERP.
Companies that use the Warranty Online system are more efficient. Warranty Online streamlines processes and creates a foundation for online equipment management, technical service, knowledge base, and product diagnostics support. It provides distributors with access to OEM business systems for direct, error-free communication and information exchange. The bottom line is it transforms your customer service support to a more cost effective, streamlined and growing business.

Registration & WARRANTY

Warranty OnLine deals with product registration and warranty management from the moment the product leaves the factory and throughout the complete product lifecycle.

ARRIVAL & ACCEPTANCE

Equipment arrival forms and equipment acceptance steps can be available as an integrated part of the warranty workflow.

WARRANTY CLAIMS

The warranty claims section is an integral part of the warranty system. Various warranty claim templates can be set depending on the product type and warranty policies. Waranty codes, labour rates tables, extended warranty, etc. functionality can complement the standard Warranty Administration.

WARRANTY PARTS, RMA, WRPO

Warranty Parts forms, Return Material Authorizations, Warranty Repair Parts Order, etc. can be available as an integrated part of the warranty workflow.

FLEET management

Fleet management can be available as an integrated part of the warranty workflow.

REPORTING

Comprehensive dashboards provide real-time snapshot of the current status and statistical data.

AUTOMATION & EMAIL NOTIFICATIONS

Warranty Online offers a large set of automation features, built-in logic, event alerts and email notifications at almost every step of the warranty workflow. Logic triggesrs and messages can be unified or customized to fit your specific needs.

ERP/CSP LINK

Customer Support Portal entry point - Single-click access to Product Support, Parts OnLine, Warranty, Training.

CLIENTS SAY

Compete on the next level of business.

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Revenue levels have increased by 600%. I would recommend the Parts Online system to anyone that is looking to increase online sales, reduce call volume, and compete on the next level of business.

Jeff Long

Manitex, Inc.

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Close to 20 years now my companies rely on AMS IT services. They always come with innovative and cost-saving solutions.

Fil Filipov

Private Investor, Owner and Chairman, Atlas GmbH

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The Parts OnLine concept is solid and I recommend it to those who are looking for a good value, great support, and a professional online experience.

Dan Dulevich

Schaeff Lift Truck, Inc.



CONTACT US

Let us know if you have any inquiries or would like us to call you back.

Americas
Sales & Support
Chicago, IL, USA
+1 847 503 5133
www.parts-and-warranty.com
sales@ams-usa.net

Europe
Sales & Support
Stuttgart, Germany
+49 151 579 48627
www.parts-and-warranty.com
info@parts-and-warranty.com

Back Office
Production & Support
Plovdiv, Bulgaria
+359 889 711 715
www.parts-and-warranty.com
backoffice@parts-and-warranty.com