INDUSTRIES

INDUSTRIES

Customer Support Platform is able to support numerous product types in various industries. These industries include Automotive, Construction, Material Handling and Aerial Equipment, Industrial Machinery, and Aftermarket Parts. This system is ideal for businesses that are looking for a simple and cost effective solution they can implement in a short period of time.

BENEFIT FOR OEMs

Increased Return on Investment

Automated parts search & ordering, online warranty services, support docs library, training portal and various administration functions improve your support department's efficiency which leads to increased sales and profits.

Exceptional Customer Service Experience

Standing apart from the competition by offering outstanding customer experience for faster, error-free and reliable aftersales support; greater customer loyalty and increased number of customer accounts leads to higher sales revenue.

Increased Sales

Obtaining new and repeat online business by offering promotional campaigns of equipment and parts; generating more revenue by offering accessories, upgrade kits and competitors' interchanged products.

Control Resources & Operating Costs

Efficiently managing your support personnel, suppliers, equipment and time. Streamlining operations, reducing service costs, travel and labor. Eliminate errors by automating routine customer service tasks.

Increased Efficiency

Reducing time spent onroutine activities, your team will spend more quality time managing customer service requests.

Security and Reliability

Be assured that the system is monitored 365/7/24 and data servers are mirrored and backed up daily for no additional service charge.

Image and Reputation

Become a major player in the industry for fraction of the implementation costs and low monthly payments.

BENEFIT FOR CUSTOMERS

No software installation is required.
OEM provided info are available online.
Administer documents online and obtain immediate status updates.
Available access from any computer with unique user ID and password.
System is monitored 365/7/24.
Integrates with other internal systems.
Reduced service travel and common errors lead to improved customer service and loyalty.

CLIENTS SAY

Compete on the next level of business.

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We have seen significant increases in user activity in our PartsOnline section with our user accounts increasing by 800% from 20 accounts to 200 accounts in the first 5 years.

Jeff Long

Manitex, Inc.

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Close to 20 years now my companies rely on AMS IT services. They always come with innovative and cost-saving solutions.

Fil Filipov

Private Investor, Owner and Chairman, Atlas GmbH

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The Parts OnLine concept is solid and I recommend it to those who are looking for a good value, great support, and a professional online experience.

Dan Dulevich

Schaeff Lift Truck, Inc.



CONTACT US

Let us know if you have any inquiries or would like us to call you back.

Americas
Sales & Support
Chicago, IL, USA
+1 847 503 5133
www.parts-and-warranty.com
sales@ams-usa.net

Europe
Sales & Support
Stuttgart, Germany
+49 151 579 48627
www.parts-and-warranty.com
info@parts-and-warranty.com

Back Office
Production & Support
Plovdiv, Bulgaria
+359 889 711 715
www.parts-and-warranty.com
backoffice@parts-and-warranty.com