Benefit from a number of bolt-on software
developed to extend the functionality of the
Customer Support Paltform.
Customer Support Portal and its main
online systems offer over 100 add-on modules
to support the growth of your business and
increse your customers's satisfaction.
Record and manage service calls at
the OEM side. As a part of CSP all calls
are recorded, tracked, classified and
auto-attached to the individual
The NCR Addon assists OEMs to
miantain quality by tracking all
non-conformities. NCR also covers
Corrective Actions and Preventive
This system serves the on-field
engineers providing access to various
technical information and on-line forms.
Offers real-time on-line form filing,
electronic signatures. Designed for
tablets or other mobile equipment.
Provides real-time link to the office
with the ability to track engineer's
Retain and exchange information
between multiple warehouses to provide
dealers/customers the most accurate
information on availabilities, delivery
and leat times. Fast link to the ERP is
commonly used to maintain material
requisition in different types of
wareouses - in-house, intra-company,
extra-company, vendor-based and
As CSP is used worldwide, the
multi-language module is in high demand.
As a start-up the multi-language module
offers a selection of basic translations
in 6 languages - English, German,
French, Italian, Spanish, Russian. More
languages can be added or verbiage
customized upon customer request.
CSP being 24x7 on-line system is
extensively used in different time zones
and customers outside the OEMs standard
working hours. Supporting multiple
currency and exchange rate maintenance
is a must for the global market players.
CSP and its add-ons are designed to
interact with manufacturers' ERP systems
and manage the resources, functions and
overall information of the business.
Automation and data exchange minimize
the time spent on routine operations and
lets your team spend more quality time
managing customer service requests.
Compete on the next level of business.
The people who never sleep - quickest reply and fix to ANY ISSUE ... COST EFFECTIVE AND INNOVATIVE.
We have seen significant increases in user activity in our PartsOnline section with our user accounts increasing by 800% from 20 accounts to 200 accounts in the first 5 years.
The Parts OnLine concept is solid and I recommend it to those who are looking for a good value, great support, and a professional online experience.
Let us know if you have any inquiries or
would like us to call you back.
AmericasSales & SupportChicago, IL, USA +1 708 572 0207 www.parts-and-warranty.com email@example.com
EuropeSales & SupportStuttgart, Germany +49 151 579 48627 www.parts-and-warranty.com firstname.lastname@example.org
Back OfficeProduction & SupportPlovdiv, Bulgaria +359 889 711 715 www.parts-and-warranty.com email@example.com
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