ONLINE SUPPORT PORTAL

ONLINE SUPPORT PORTAL

Customer Support Platform is a bundle of products and services. It offers a suite of products, which provide complete line of web based solutions and online services to assist equipment manufacturers, distributors and end users.

Companies that use CSP are more efficient. CSP increases profits and creates a foundation for online technical service, knowledge base, and product diagnostics support. It provides distributors with access to OEM business systems for direct, error-free communication and information exchange. The bottom line is it transforms your customer service support to a more profitable, streamlined and growing business.




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PARTS ONLINE

An on-line parts search and order system.


Parts OnLine is an integrated online parts support system that can help small to medium sized OEMs perform like the well established market leaders.

Integrated in Customer Support Portal

Runs on CSP Plaform

Multiple Add-ons avbailable

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WARRANTY

On-line system for product registration/ownership, warranty handling, WRPO, RMA


Enables dealers/customers with on-line tools related to product arrival/acceptance, registration, warranty registration, warranty claims, warranty and post-warranty period support. Builds an on-line database that the product manufacturer can use for product tracking, extensive daily or top-level management reporting.

Integrated in Customer Support Portal

Runs on CSP Plaform

Multiple Add-ons avbailable

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SUPPORT DOCUMENTS

A customer support portal


Provides customers/dealers access to on-line support documentation.

Integrated in Customer Support Portal

Runs on CSP Plaform

Multiple Add-ons avbailable



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TRAINING PORTAL

An on-line parts search and order system.


Interactive Training application and management system. Manage courses and trainee's profiles. Track qualifications.
e-Learning

Integrates with Customer Support Portal

Runs on CSP Plaform

Multiple Add-ons avbailable

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DYNAMIC MANUALS

DYNMAN - Dynamic Serialized Manuals


DYNMAN is a dedicated system to generate Serialized Parts Manuals.
DYNMAN supports 3 major features:
– Web Manuals (online)
- File Manuals (off-line)
- CD Manuals (portable)


Integrates with Customer Support Portal

Runs on CSP Plaform

Multiple Add-ons avbailable



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Service Call Log

This system serves the on-field engineers providing access to various technical information and on-line forms. Offers real-time on-line form filing, electronic signatures. Designed for tablets or other mobile equipment. Provides real-time link to the office with the ability to track engineer's data/activities. Integrated reporting. Link to ERP.

Integrates with Customer Support Portal

Runs on CSP Plaform

Multiple Add-ons avbailable

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Non Conformity Reports

The Non Conformity Reports system assists OEMs to miantain quality by tracking all non-conformities. NCR also covers Corrective Actions and Preventive Actions roadmap.



Runs on CSP Plaform

Multiple Add-ons avbailable

CLIENTS SAY

Compete on the next level of business.

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We have seen significant increases in user activity in our PartsOnline section with our user accounts increasing by 800% from 20 accounts to 200 accounts in the first 5 years.

Jeff Long

Manitex, Inc.

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Close to 20 years now my companies rely on AMS IT services. They always come with innovative and cost-saving solutions.

Fil Filipov

Private Investor, Owner and Chairman, Atlas GmbH

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The Parts OnLine concept is solid and I recommend it to those who are looking for a good value, great support, and a professional online experience.

Dan Dulevich

Schaeff Lift Truck, Inc.



CONTACT US

Let us know if you have any inquiries or would like us to call you back.

Americas
Sales & Support
Chicago, IL, USA
+1 847 503 5133
www.parts-and-warranty.com
sales@ams-usa.net

Europe
Sales & Support
Stuttgart, Germany
+49 151 579 48627
www.parts-and-warranty.com
info@parts-and-warranty.com

Back Office
Production & Support
Plovdiv, Bulgaria
+359 889 711 715
www.parts-and-warranty.com
backoffice@parts-and-warranty.com